Terms of service

Last Updated: March 18, 2026

IMPORTANT NOTICE: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR PURCHASING OUR PRODUCTS.

THESE TERMS & CONDITIONS ("TERMS") CONTAIN A BINDING ARBITRATION CLAUSE (SECTION 20), A CLASS ACTION WAIVER (SECTION 20), AND A JURY TRIAL WAIVER (SECTION 20) THAT AFFECT YOUR LEGAL RIGHTS. PLEASE REVIEW THESE SECTIONS CAREFULLY.

By accessing, browsing, or using the SÉRÈN website located at https://www.seren-wellness.com/ (the "Site"), by completing a purchase, or by using any of our services, content, features, or products (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated herein by reference, including our [Refund Policy] and [Privacy Policy].

If you do not agree to these Terms, you must immediately discontinue use of the Services and refrain from making any purchases.

Your use of the Services constitutes your electronic signature and your consent to enter into these Terms electronically, in accordance with the federal Electronic Signatures in Global and National Commerce Act ("E-SIGN Act"), 15 U.S.C. § 7001 et seq., and applicable state laws.

These Terms may be updated from time to time. Continued use of the Services after any changes constitutes your acceptance of the revised Terms. Please review these Terms periodically.

Section 1 — Eligibility

By using the Services, you represent and warrant that:

(a) You are at least eighteen (18) years of age;

(b) You have the legal capacity and authority to enter into a binding agreement;

(c) If you are using the Services on behalf of another person, organization, or entity, you have the authority to bind that person, organization, or entity to these Terms and you accept these Terms on their behalf;

(d) You are not located in a country subject to a U.S. government embargo or designated as a "terrorist-supporting" country, and you are not listed on any U.S. government list of prohibited or restricted parties;

(e) You are a resident of the United States or, if accessing the Services from outside the United States, you do so at your own risk and are solely responsible for compliance with all applicable local, national, and international laws and regulations.

The Services are intended primarily for use by residents of the United States. SÉRÈN makes no representation that the Services, products, or content are appropriate, lawful, or available for use in any jurisdiction outside the United States.

Section 2 — Products and Supplement Disclaimer

SÉRÈN offers dietary supplements, wellness products, and related items through the Site (collectively, "Products"). All Products are intended for use as dietary supplements only and are not intended to diagnose, treat, cure, or prevent any disease.

FDA DISCLAIMER: THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. OUR PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. INDIVIDUAL RESULTS MAY VARY. CONSULT YOUR HEALTHCARE PROVIDER BEFORE STARTING ANY SUPPLEMENT REGIMEN, PARTICULARLY IF YOU ARE PREGNANT, NURSING, TAKING MEDICATION, OR HAVE A MEDICAL CONDITION.

SÉRÈN reserves the right to modify, reformulate, repackage, discontinue, or reprice any Product at any time without prior notice. While we make reasonable efforts to display accurate product information, descriptions, images, pricing, and availability on the Site, we do not warrant that such information is complete, current, or error-free.

Product images displayed on the Site are for illustrative purposes only. Actual product packaging, labeling, appearance, and formulation may vary due to manufacturing processes, packaging updates, supplier changes, or regulatory requirements.

SÉRÈN may use third-party contract manufacturers ("CMOs") in the production of its Products. While SÉRÈN maintains quality control standards, we are not responsible for manufacturing defects beyond our reasonable control, though we will work with you in good faith to resolve any product quality concerns.

CALIFORNIA PROPOSITION 65 NOTICE: WARNING — Certain products sold by SÉRÈN may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

In the event of a pricing error, typographical error, or inaccuracy in product information, SÉRÈN reserves the right to correct the error and, if necessary, cancel any orders placed based on inaccurate information, even after an order has been submitted or confirmed.

Section 3 — No Professional Relationship

The information provided through the Services, including but not limited to website content, product descriptions, blog posts, educational materials, social media content, emails, and customer communications, is for general informational and educational purposes only.

Nothing on the Site or in any SÉRÈN communication creates, is intended to create, or shall be construed as creating a doctor-patient, nutritionist-client, therapist-client, or any other professional-client relationship between you and SÉRÈN, its owners, employees, affiliates, contractors, or representatives.

Any health professionals, advisors, wellness experts, or brand ambassadors referenced in our content, marketing materials, or social media are independent third parties and do not provide medical, nutritional, or therapeutic advice on behalf of SÉRÈN. Their statements, opinions, and endorsements do not constitute a professional-client relationship with you.

You should never disregard professional medical advice, delay seeking medical treatment, or discontinue prescribed medication based on any information provided by SÉRÈN.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY.

Section 4 — Orders and Acceptance

Placing an order through the Site constitutes your offer to purchase the selected Products subject to these Terms. Receipt of an order confirmation email or message does not constitute SÉRÈN's final acceptance of your order.

SÉRÈN reserves the right, at our sole discretion, to accept, decline, cancel, or limit any order for any reason, including but not limited to:

(a) Product availability or inventory limitations;

(b) Suspected fraud, unauthorized activity, or suspicious transaction patterns;

(d) Inability to verify payment, billing, or shipping information;

(e) Violation of these Terms, including resale prohibitions or quantity limitations;

(f) Orders that appear to exceed normal household consumption.

SÉRÈN reserves the right to limit order quantities per customer, per household, or per billing or shipping address.

We may require additional verification or documentation before processing any order. Failure to provide requested verification may result in order cancellation.

In the event we cancel or reject an order, we will issue a refund to the original payment method for any amount already charged. SÉRÈN is not liable for any additional damages, costs, losses, or expenses resulting from a cancelled or rejected order.

Section 5 — Payment and Billing

By placing an order, you represent and warrant that:

(a) You are authorized to use the payment method provided;

(b) All billing and payment information you provide is accurate, current, and complete;

(d) You authorize SÉRÈN and its third-party payment processors to charge the total order amount, including applicable taxes and shipping fees, to your designated payment method.

All prices are listed in United States Dollars (USD) unless otherwise stated. Currency conversion fees, foreign transaction fees, or other charges imposed by your financial institution or payment provider are solely your responsibility.

Sales tax will be calculated and applied at checkout based on your shipping address and applicable state and local tax laws.

All payments are processed through third-party payment processors (e.g., Shopify Payments, Stripe, PayPal, or similar services). SÉRÈN does not directly store your full credit card number, CVV, or complete payment credentials on our servers. Your use of any third-party payment processor is subject to that processor's own terms of service and privacy policy, and SÉRÈN is not responsible for the acts or omissions of any third-party payment processor.

In the event of a billing error, overcharge, or duplicate charge, SÉRÈN reserves the right to correct the error, issue a refund for any overcharge, or charge any underpaid amount, and you authorize us to do so.

Section 6 — Cancellation Policy

Due to the speed of our order fulfillment process, cancellation of an order after it has been placed is not guaranteed.

If you wish to request a cancellation, please contact us as soon as possible at info@seren-wellness.com. While we will make commercially reasonable efforts to accommodate cancellation requests received within one (1) hour of order placement, we cannot guarantee that any cancellation request will be processed in time.

If your order has already been shipped, cancellation is no longer available, and you must follow our return and refund procedures outlined in Section 9 and our Refund Policy.

SÉRÈN is not responsible for orders placed in error by the Customer, including but not limited to incorrect product selection, incorrect quantity, or incorrect shipping address.

Section 7 — Shipping and Risk of Loss

SÉRÈN ships Products using third-party carriers. Title to and risk of loss for all Products pass from SÉRÈN to you upon our transfer of the Products to the shipping carrier at the point of origin.

Once a shipment has been transferred to the carrier, SÉRÈN is not responsible for:

(a) Delays, losses, damages, or misdeliveries caused by the carrier;

(b) Weather-related delays, natural disasters, or other events beyond our control;

(d) Packages delivered to an incorrect address due to customer error;

(e) Packages confirmed as delivered by the carrier but subsequently lost, stolen, damaged, or misappropriated after delivery (including "porch piracy" or theft from a mailbox, doorstep, lobby, or other delivery location).

Delivery dates, estimated transit times, and tracking information provided at checkout or in shipping notifications are estimates provided by the carrier and are not guaranteed by SÉRÈN.

You are solely responsible for providing a complete, accurate shipping address. If a package is returned to SÉRÈN due to an incorrect address, refusal of delivery, failure to claim, or an undeliverable address, you may be responsible for additional shipping charges to reship the order, and SÉRÈN reserves the right to deduct original shipping costs from any applicable refund.

We strongly recommend using a secure delivery location, requiring signature confirmation upon delivery where available, and promptly retrieving packages upon notification of delivery.

Section 8 — International Orders

SÉRÈN may accept orders for delivery to addresses outside the United States at our discretion. If you place an international order, you acknowledge and agree that:

(a) You are solely responsible for all import duties, customs fees, taxes, tariffs, brokerage charges, and any other charges imposed by your country's customs or governmental authorities;

(b) SÉRÈN makes no representation or warranty that any Product is lawful, appropriate, or compliant with the laws, regulations, labeling requirements, or safety standards of any jurisdiction outside the United States;

(c) It is your sole responsibility to determine whether the Products you order may be legally imported into your country and whether they comply with all applicable local, national, and international laws and regulations, including but not limited to dietary supplement regulations, ingredient restrictions, and labeling requirements;

(d) International orders may be subject to longer processing and shipping times. SÉRÈN is not responsible for delays caused by customs inspections, import regulations, carrier logistics, or any other factor outside the United States;

(e) If an international order is seized, rejected, held, destroyed, or returned by customs or any government authority for any reason, SÉRÈN is not obligated to issue a refund, replacement, store credit, or any other compensation;

(f) By placing an international order, you represent and warrant that you have reviewed and understand the import regulations of your country with respect to dietary supplements and that you assume all risk associated with the importation of SÉRÈN Products.

Section 9 — Returns and Satisfaction Guarantee

SÉRÈN offers a satisfaction guarantee subject to the terms and conditions set forth in our Refund Policy, which is incorporated herein by reference. Please review the Refund Policy for complete details regarding eligibility, exclusions, timeframes, and procedures.

The satisfaction guarantee is limited to one (1) claim per household and does not cover shipping costs, which are non-refundable unless otherwise required by applicable law.

Products must be returned in their original packaging, if applicable. SÉRÈN reserves the right to deny returns of Products that have been tampered with, contaminated, adulterated, or used in a manner inconsistent with their intended purpose or labeling instructions.

Refunds, if approved, will be issued to the original payment method. Refund processing times may vary depending on your financial institution and may take up to ten (10) business days to appear on your statement.

SÉRÈN reserves the right to deny any return, refund, or exchange if we determine, in our sole discretion, that the request is fraudulent, abusive, excessive, part of a pattern of abuse, or otherwise inconsistent with fair use of our satisfaction guarantee.

SÉRÈN reserves the right to modify, limit, or discontinue our satisfaction guarantee at any time, with or without notice.

Section 10 — Chargebacks and Fraud Prevention

We strongly encourage you to contact SÉRÈN directly at info@seren-wellness.com before initiating a chargeback, dispute, or payment reversal with your bank, credit card issuer, or payment provider. We are committed to resolving concerns promptly and in good faith.

If a chargeback or payment dispute is filed without first contacting SÉRÈN and providing us with a reasonable opportunity to resolve the issue, SÉRÈN reserves the right to:

(a) Treat the chargeback as potential fraud;

(b) Submit all available evidence to the payment processor, bank, or card network to dispute the chargeback;

(d) Pursue recovery of the full order amount plus all fees, costs, and administrative expenses incurred by SÉRÈN as a result of the chargeback, including but not limited to chargeback fees assessed by payment processors, investigation costs, and collection costs;

(e) Report fraudulent chargeback activity to applicable fraud prevention databases, industry reporting services, and law enforcement authorities;

(f) Pursue any and all legal remedies available under applicable law.

If a chargeback is resolved in SÉRÈN's favor by the payment processor, bank, or card network, you remain responsible for the original order amount plus any fees, costs, or penalties assessed against SÉRÈN by the payment processor as a result of the dispute.

Initiating a chargeback without first contacting SÉRÈN may result in your account being permanently flagged and banned from all future purchases.

Section 11 — Personal Use Only; No Resale

All Products purchased through the Site are intended for personal, non-commercial use only. You agree that you will not resell, redistribute, wholesale, dropship, export for resale, or commercially exploit any Product purchased from SÉRÈN without our express, prior written consent.

Without limiting the foregoing, Products purchased from SÉRÈN may not be listed, offered for sale, or sold on any third-party marketplace, including but not limited to Amazon, eBay, Walmart Marketplace, Etsy, Mercari, Facebook Marketplace, or any similar platform, without our express written authorization.

SÉRÈN reserves the right to:

(a) Cancel any order suspected of being placed for resale or commercial purposes;

(b) Limit order quantities per customer, per household, or per billing or shipping address;

(d) Pursue legal action for unauthorized commercial use of our Products or brand.

Unauthorized resale voids any applicable product warranty, satisfaction guarantee, return eligibility, or promotional benefits associated with the purchase.

Section 12 — Promotions, Rewards, and Store Credit

SÉRÈN may, from time to time, offer promotional discounts, loyalty rewards, referral credits, store credit, coupons, or other incentive programs ("Promotions") at our sole discretion.

All Promotions are subject to the following:

(a) SÉRÈN reserves the right to modify, suspend, limit, or cancel any Promotion at any time, with or without notice;

(b) Points, rewards, credits, and promotional balances have no cash value and are not redeemable for cash, transferable, or assignable unless expressly stated otherwise;

(c) Promotions may be limited to one (1) per customer, per household, per account, or per order, and may be subject to additional terms, conditions, or eligibility requirements;

(d) SÉRÈN reserves the right to revoke points, rewards, credits, or promotional benefits in the event of fraud, abuse, chargebacks, violation of these Terms, or any conduct inconsistent with the intended purpose of the Promotion;

(e) Promotional codes and discount offers are intended for single use unless otherwise expressly stated and may not be shared publicly, posted on coupon aggregation websites, or distributed without SÉRÈN's authorization;

(f) SÉRÈN reserves the right to void transactions or withhold rewards if we determine that a Promotion was used in a manner inconsistent with its intended purpose or terms;

(g) Store credit is non-transferable and expires twenty-four (24) months from the date of issuance unless otherwise stated at the time of issuance;

(h) Promotions may not be combined with other offers unless explicitly permitted.

Section 13 — User Content and Testimonials

"User Content" means any content, including but not limited to text, reviews, testimonials, ratings, photographs, images, videos, comments, social media posts, feedback, suggestions, or other materials that you submit, post, upload, share, or otherwise provide to or through the Services or to SÉRÈN through any channel (including email, social media, or third-party review platforms).

By submitting User Content, you grant SÉRÈN a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, create derivative works from, distribute, publicly display, publicly perform, publish, transmit, and otherwise exploit such User Content in any and all media and formats, whether now known or hereafter developed, for any purpose, including but not limited to marketing, advertising, promotional campaigns, social media, email campaigns, product packaging, and commercial purposes, with or without your name, likeness, voice, or other identifying information.

By submitting User Content, you represent and warrant that:

(a) You are the original creator of the User Content or have obtained all necessary rights, permissions, and licenses to grant the license above;

(b) Your User Content is accurate, truthful, and not misleading;

(c) Your User Content does not violate any applicable law, regulation, or third-party right, including but not limited to intellectual property rights, privacy rights, and publicity rights;

(d) Your User Content does not contain any defamatory, obscene, harassing, threatening, discriminatory, or otherwise objectionable material.

By submitting User Content, you waive any moral rights, rights of attribution, rights of integrity, or similar rights in such content to the fullest extent permitted by applicable law.

SÉRÈN may use User Content, including reviews and testimonials, in marketing materials, advertisements, social media posts, email campaigns, website content, printed materials, and any other promotional channels, with or without your name, likeness, or other identifying information, without additional notice, consent, or compensation.

FTC DISCLOSURE REQUIREMENT: If you receive any free product, discount, compensation, or other material benefit in exchange for or in connection with a review, testimonial, endorsement, or social media post about SÉRÈN or its Products, you are required to clearly and conspicuously disclose that relationship in accordance with the Federal Trade Commission's ("FTC") Endorsement Guides (16 C.F.R. Part 255) and any applicable FTC rules or guidelines. Failure to make required disclosures may violate federal law.

SÉRÈN is not obligated to monitor, review, publish, or maintain any User Content. We reserve the right, but have no obligation, to remove, edit, or refuse to post any User Content at any time, for any reason, without notice.

Section 14 — Intellectual Property

All content, materials, and elements of the Services, including but not limited to text, graphics, logos, icons, images, audio, video, software, code, data compilations, product formulations, product names, page layouts, and the overall design, look, and feel of the Site (collectively, "SÉRÈN Content"), are the exclusive property of SÉRÈN or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The SÉRÈN name, SÉRÈN logo, and all related names, logos, product and service names, designs, taglines, and slogans are trademarks, service marks, or trade dress of SÉRÈN (collectively, "SÉRÈN Marks"). Nothing in these Terms grants you any right, title, interest, or license to use any SÉRÈN Marks without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services and SÉRÈN Content for your personal, non-commercial use only. This license does not include the right to:

(a) Copy, reproduce, distribute, republish, download, display, post, or transmit any SÉRÈN Content in any form or by any means;

(b) Modify, create derivative works from, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of any aspect of the Services;

(d) Remove, alter, or obscure any copyright, trademark, or other proprietary notices;

(e) Use any data mining, robots, scraping, or similar data gathering or extraction tools on the Services;

(f) Benchmark, test, or evaluate the Services for competitive purposes without our prior written consent.

DMCA NOTICE PROCEDURE: If you believe that content available through the Services infringes your copyright, you may submit a written notice pursuant to the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, to SÉRÈN at info@seren-wellness.com or via certified mail to the address listed in Section 30. Your notice must include:

(a) Identification of the copyrighted work claimed to have been infringed;

(b) Identification of the material that is claimed to be infringing, with sufficient detail to allow us to locate it;

(d) A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;

(e) A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner;

(f) Your physical or electronic signature.

Section 15 — Third-Party Links and Services

The Services may contain links, references, or integrations to third-party websites, services, platforms, applications, or resources that are not owned, operated, or controlled by SÉRÈN. These may include but are not limited to payment processors, shipping carriers, social media platforms, analytics providers, email marketing services, and advertising networks.

SÉRÈN is not responsible for the content, accuracy, privacy practices, security, availability, or legality of any third-party websites, services, or resources. Inclusion of any link or integration does not imply endorsement, sponsorship, affiliation, or approval by SÉRÈN.

Your interactions with any third party, including but not limited to payment processors, shipping carriers, and social media platforms, are governed solely by that third party's own terms of service and privacy policy. SÉRÈN is not a party to and assumes no responsibility or liability for any transactions, disputes, or interactions between you and any third party.

You access third-party websites, services, and resources at your own risk.

Section 16 — Prohibited Uses

You agree not to use the Services for any unlawful, unauthorized, or prohibited purpose. Without limiting the foregoing, you agree not to:

(a) Violate any applicable local, state, national, or international law, regulation, or ordinance;

(b) Use the Services in any manner that could damage, disable, overburden, impair, or interfere with the proper functioning of the Services or any connected networks or systems;

(c) Use any automated system, bot, spider, scraper, data mining tool, or similar technology to access, monitor, copy, or extract data from the Services without our prior written consent;

(d) Attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks connected to the Services;

(e) Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

(f) Submit false, misleading, or fraudulent information, including but not limited to false payment information, false identity information, or fraudulent order details;

(g) Upload, transmit, or distribute any viruses, malware, worms, Trojan horses, spyware, ransomware, or other malicious or harmful code;

(h) Interfere with or disrupt the integrity, security, or performance of the Services;

(i) Use the Services to collect, harvest, store, or process personal information of other users without their consent;

(j) Use the Services to send unsolicited communications, spam, chain letters, or promotional materials;

(k) Engage in any conduct that restricts or inhibits any other user from using or enjoying the Services;

(l) Use the Services in any manner that SÉRÈN, in its sole discretion, deems inappropriate, harmful, or inconsistent with the intended purpose of the Services.

SÉRÈN reserves the right to investigate any suspected violation of these Terms and to take any action we deem appropriate, including but not limited to reporting suspected illegal activity to law enforcement, removing content, suspending or terminating accounts, and pursuing legal remedies.

Section 17 — Disclaimer of Warranties

THE SERVICES, INCLUDING ALL PRODUCTS, CONTENT, MATERIALS, FEATURES, AND FUNCTIONALITY, ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS, WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SÉRÈN EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

(a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;

(b) WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE;

(d) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR DATA PROVIDED THROUGH THE SERVICES;

(e) WARRANTIES THAT ANY ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED.

SÉRÈN DOES NOT WARRANT THAT THE PRODUCTS WILL MEET YOUR EXPECTATIONS, ACHIEVE ANY PARTICULAR RESULTS, OR BE SUITABLE FOR YOUR INDIVIDUAL NEEDS, HEALTH CONDITIONS, OR CIRCUMSTANCES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES. IN SUCH JURISDICTIONS, THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Section 18 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SÉRÈN, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, SUBSIDIARIES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF SÉRÈN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT SÉRÈN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SÉRÈN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO SÉRÈN IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, SÉRÈN'S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless SÉRÈN and its owners, officers, directors, employees, agents, contractors, affiliates, subsidiaries, licensors, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, judgments, losses, costs, and expenses (including but not limited to reasonable attorneys' fees, court costs, expert witness fees, and costs of investigation) arising out of or relating to:

(a) Your use of or access to the Services;

(b) Your violation or breach of these Terms or any policy incorporated herein;

(d) Any User Content you submit, post, or transmit through or to the Services;

(e) Your negligence, willful misconduct, fraud, or misrepresentation;

(f) Any dispute between you and a third party arising from your use of the Services;

(g) Any chargeback, payment dispute, or payment reversal initiated by you or on your behalf.

SÉRÈN reserves the right, at our sole discretion and at your expense, to assume exclusive defense and control of any matter subject to indemnification under this Section. You agree to cooperate fully with our defense of any such claim. You agree not to settle any claim subject to indemnification under this Section without SÉRÈN's prior written consent.

Your indemnification obligations under this Section shall survive the termination or expiration of these Terms and your use of the Services.

Section 20 — Dispute Resolution; Binding Arbitration; Class Action Waiver

(a) Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact SÉRÈN at info@seren-wellness.com and provide a written description of the dispute, including all relevant facts, your contact information, and the specific relief sought. Both parties agree to make good faith efforts to resolve the dispute informally within thirty (30) calendar days from the date the written notice is received.

(b) Binding Arbitration

If the dispute is not resolved informally within the thirty (30) day period, either party may initiate binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any transaction or relationship between you and SÉRÈN, including but not limited to claims related to the interpretation, applicability, enforceability, or formation of these Terms or this arbitration agreement, shall be resolved exclusively through final and binding individual arbitration, rather than in court.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, unconscionability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable (the "delegation clause").

Arbitration shall be conducted by a single arbitrator administered by ADR Services, Inc. If ADR Services, Inc. is unavailable, arbitration shall be administered by the American Arbitration Association ("AAA") or JAMS, under their then-current consumer arbitration rules. The arbitration shall be conducted in the Commonwealth of Virginia.

(c) Small Claims and Injunctive Relief

Notwithstanding the foregoing, either party may bring an individual claim in small claims court of competent jurisdiction. Additionally, SÉRÈN retains the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of SÉRÈN's intellectual property rights, trade secrets, proprietary information, or confidential information.

(d) CLASS ACTION WAIVER

YOU AND SÉRÈN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MULTI-PARTY, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE, CLASS, OR COLLECTIVE PROCEEDING.

UNLESS BOTH YOU AND SÉRÈN AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT JOIN OR CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

(e) JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SÉRÈN EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

(f) Costs and Fees

Each party shall bear its own costs and attorneys' fees in connection with the arbitration, unless the arbitrator determines that a claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award reasonable attorneys' fees and costs to the prevailing party. If any applicable law or the rules of the selected arbitration provider require SÉRÈN to pay a greater portion of the arbitration fees, SÉRÈN will do so as required.

(g) Arbitration Award

Any arbitration award may be entered as a judgment in any court of competent jurisdiction. The arbitrator's decision shall be final and binding, subject only to the limited grounds for review under the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

(h) Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must send a written notice of your decision to opt out to info@seren-wellness.com within thirty (30) calendar days of your first use of the Services or your first purchase, whichever occurs first. Your opt-out notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of the arbitration agreement contained in these Terms.

If you opt out, neither you nor SÉRÈN will be required to arbitrate disputes, but all other provisions of these Terms will remain in full force and effect.

Section 21 — Governing Law and Venue

These Terms, and any dispute arising out of or related to these Terms, the Services, or any transaction between you and SÉRÈN, shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.

To the extent the Federal Arbitration Act, 9 U.S.C. § 1 et seq., applies, it shall govern the interpretation and enforcement of the arbitration provisions in Section 20.

For any dispute, claim, or action not subject to arbitration under Section 20, you agree that exclusive jurisdiction and venue shall lie in the state or federal courts located in Fairfax County, Virginia, and you hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue or jurisdiction, including any objection based on inconvenient forum.

Section 22 — Electronic Communications and Signatures

By using the Services, you consent to receive communications from SÉRÈN electronically, including but not limited to order confirmations, shipping notifications, receipts, account updates, promotional offers, newsletters, legal notices, and policy updates, via email, text message, website notifications, or other electronic means.

You agree that all communications, agreements, disclosures, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the E-SIGN Act, 15 U.S.C. § 7001 et seq.

Your affirmative actions on the Site, including clicking buttons such as "Place Order," "I Agree," "Submit," "Accept," or similar, or otherwise completing a purchase, constitute your electronic signature and your binding consent to the applicable terms.

You are responsible for maintaining a valid email address and ensuring that communications from SÉRÈN are not filtered to spam, junk, or other folders. SÉRÈN is not responsible for communications that are not received due to incorrect email addresses or email filtering.

You may withdraw your consent to receive promotional electronic communications by following the unsubscribe instructions in any promotional email or by contacting us at info@seren-wellness.com. However, withdrawal of consent to receive promotional communications does not affect your consent to receive transactional, account-related, or legally required communications, and may result in your inability to use certain features of the Services or to receive important order or account updates.

Section 23 — Termination

SÉRÈN reserves the right to suspend, restrict, or terminate your access to the Services, your account, or any order, at any time, with or without cause, and with or without prior notice, in our sole discretion.

Without limiting the foregoing, we may suspend or terminate your access if we believe, in our sole discretion, that you have violated these Terms, engaged in fraudulent or abusive conduct, or posed a risk to SÉRÈN, its users, or any third party.

Upon termination:

(a) Your right to access and use the Services ceases immediately;

(b) Any outstanding amounts owed by you to SÉRÈN shall become immediately due and payable;

(c) SÉRÈN may retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for our legitimate business purposes, even after termination.

The following Sections shall survive termination or expiration of these Terms: Sections 2, 3, 10, 13, 14, 17, 18, 19, 20, 21, 25, and any other provisions that by their nature should reasonably survive.

Section 24 — Force Majeure

SÉRÈN shall not be liable or responsible for any failure or delay in the performance of any obligation under these Terms to the extent caused by circumstances beyond our reasonable control, including but not limited to:

(a) Acts of God, natural disasters, earthquakes, floods, hurricanes, tornadoes, wildfires, or severe weather events;

(b) Epidemics, pandemics, quarantines, or public health emergencies;

(d) Strikes, labor disputes, work stoppages, or shortages of labor;

(e) Shortages of materials, supplies, or raw ingredients;

(f) Supply chain disruptions, manufacturing delays, or logistics failures;

(g) Shipping carrier delays, failures, or service interruptions;

(h) Power outages, internet outages, telecommunications failures, or cyberattacks;

(i) Government actions, regulations, embargoes, sanctions, or trade restrictions;

(j) Any other event or circumstance beyond SÉRÈN's reasonable control.

During a force majeure event, SÉRÈN's obligations under these Terms shall be suspended for the duration of the event, and SÉRÈN shall not be liable for any resulting delay or failure in performance. SÉRÈN will use commercially reasonable efforts to resume performance as soon as practicable after the force majeure event has ceased or been resolved.

Section 25 — Privacy

Your use of the Services is also governed by our Privacy Policy, available at https://www.seren-wellness.com/privacy-policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, processing, storage, and disclosure of your information as described in the Privacy Policy.

SÉRÈN is committed to compliance with applicable data protection and privacy laws, including but not limited to the Virginia Consumer Data Protection Act ("VCDPA"), Va. Code § 59.1-575 et seq. If you are a resident of a state with consumer privacy legislation, including but not limited to Virginia, California, Colorado, Connecticut, Utah, Texas, Oregon, Montana, or other applicable states, please review our Privacy Policy for information regarding your rights.

For questions about your personal data, privacy rights, or to submit a data subject request, please contact info@seren-wellness.com.

Section 26 — Children's Privacy

The Services are not intended for, directed at, or designed to attract individuals under the age of eighteen (18). SÉRÈN does not knowingly collect, solicit, or receive personal information from anyone under the age of eighteen (18).

If we become aware that we have collected personal information from an individual under eighteen (18) years of age without verification of parental or guardian consent, we will take prompt steps to delete such information.

If you believe that we may have collected information from a minor, please contact us immediately at info@seren-wellness.com.

Section 27 — Accessibility

SÉRÈN is committed to making our website and Services accessible to all users, including individuals with disabilities. We continuously work to improve the accessibility and usability of our digital experiences.

If you experience any difficulty accessing any part of our website, have questions about accessibility, or require assistance, please contact us at info@seren-wellness.com and we will work to provide the information or service you need through an alternative accessible means.

Section 28 — Entire Agreement and Document Hierarchy

These Terms, together with the Refund Policy and Privacy Policy incorporated herein by reference, constitute the entire agreement between you and SÉRÈN with respect to your use of the Services and supersede all prior or contemporaneous agreements, representations, warranties, understandings, and communications, whether written or oral, with respect to the subject matter hereof.

In the event of a conflict between these Terms and any other policy, guideline, or document incorporated by reference, these Terms shall control unless the other policy expressly states otherwise with respect to a specific subject matter.

Section 29 — Modifications to These Terms

SÉRÈN reserves the right to modify, amend, update, or replace these Terms at any time, in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes, we may, but are not obligated to, provide additional notice by posting a prominent notice on the Site, sending an email to the address associated with your account, or through other reasonable means.

Your continued use of the Services after the posting of revised Terms constitutes your binding acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue all use of the Services.

It is your sole responsibility to review these Terms periodically for changes. Changes are effective immediately upon posting unless otherwise stated.

Section 30 — Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties to the greatest extent possible.

Section 31 — No Waiver

The failure of SÉRÈN to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any waiver must be in writing and signed by an authorized representative of SÉRÈN to be effective.

Section 32 — Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without SÉRÈN's prior written consent. Any attempted assignment in violation of this Section shall be null and void.

SÉRÈN may freely assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, without restriction, notice, or your consent, including but not limited to in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all of our assets, change of control, or similar transaction.

Section 33 — Contact Information

If you have any questions, concerns, or inquiries about these Terms, our Services, or our Products, please contact us:

SÉRÈN 8327 Ridge Crossing Lane, Virginia 22152 United States

Email: info@seren-wellness.com Website: https://www.seren-wellness.com/

All legal notices sent to SÉRÈN must be sent via email to info@seren-wellness.com or via certified mail, return receipt requested, to the physical address listed above. Legal notices are deemed received upon confirmed delivery.

Email is the preferred method of communication for all general inquiries, customer service matters, and non-legal correspondence.